Relief for hassled Maynilad customers coming soon

Metro Manila’s West Zone concessionaire Maynilad Water Services Inc. is set to provide rebates to customers recently affected by prolonged service interruptions.

In a statement, Metropolitan Waterworks and Sewerage System (MWSS) chief regulator Patrick Lester Ty said, “Maynilad accepted the findings of the said investigation and volunteered to provide a rebate to the affected customers.” He was referring to the outcome of the utility regulator’s Jan. 6 meeting.

Households in Maynilad’s concession area have been affected by water supply interruptions since Dec. 20, 2022—a violation of its obligation to deliver uninterrupted round-the-clock supply, Ty stressed.

“The MWSS-RO (Reg…

Keep on reading: Relief for hassled Maynilad customers coming soon