AI impact on IT-BPM industry fuels future growth

The Contact Center Association of the Philippines (CCAP) said that generative Artificial Intelligence (AI) has generated positive impact not just to contact center companies but also to the entire Information Technology and Business Process Management (IT-BPM) industry. Cebu is home to the country’s second bustling IT-BPM hub after Metro Manila, generating thousands of jobs and investments in this sector. The CCAP is set to facilitate discussions about the influence of AI and other significant issues to local call center operations here in Cebu. The 145-member organization is inviting key leaders and representatives from contact center and IT-BPM firms, local and […]…

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